1. Introduction
At Wymondham Antique Centre, we take pride in curating a unique collection of antique items that offer charm, character, and historical value. Our antiques may show signs of their age, including minor wear and tear, which is an integral part of their authenticity. We understand that these items may exhibit some degree of damage or imperfections due to their age. Therefore, we have established this refund policy to provide clarity on how we handle returns and refunds for items with minor damage.
2. Definition of Minor Damage
Minor damage refers to imperfections or issues that do not significantly impact the overall functionality, beauty, or historical significance of the antique item. Examples of minor damage may include, but are not limited to:
- Small chips, cracks, or dents
- Slight discoloration or fading
- Light surface scratches
- Signs of wear consistent with the item’s age
- Minor defects or irregularities that do not compromise the item’s integrity
3. Refund Eligibility for Items with Minor Damage
Wymondham Antique Centre does not accept refunds for items with minor damage, as these imperfections are inherent to the nature of antique items. We make every effort to accurately describe and photograph each item, including any signs of minor damage. It is the responsibility of the buyer to review the product listing and images provided, and to make an informed purchasing decision.
4. Exception: Significant Damage or Misrepresentation
We are committed to ensuring your satisfaction and the authenticity of our antique items. If you receive an item that exhibits significant damage not mentioned in the product description, or if the item is significantly misrepresented, please contact our customer support within 15 days of receiving the item. We may, at our discretion, offer a return or exchange for the item in such cases. Proof of the significant damage or misrepresentation, such as clear photographs or other relevant evidence, will be required.
5. How to Initiate a Refund Request
If you believe that your antique item qualifies for a refund under the “Exception” clause mentioned in Section 4, please follow these steps:
- Contact our customer support team at info@wymondhamantiquecentre.co.uk within 15 days of receiving the item, providing clear photographic evidence of the significant damage or misrepresentation.
- Await instructions from our customer support team on how to proceed with the return.
- After receiving confirmation from Wymondham Antique Centre, carefully package and return the item within 30 days of the initial contact.
6. Final Note
We value your trust and aim to provide a seamless shopping experience for antique enthusiasts. We recommend reviewing our product descriptions, images, and contacting our customer support for any questions or concerns before making a purchase. If you have any inquiries or need further assistance, please do not hesitate to reach out to our dedicated customer support team.
Wymondham Antiques reserves the right to update or modify this refund policy without prior notice. Please check this page for the most current version.
Thank you for choosing Wymondham Antiques, where history and authenticity come to life.